Resolved - We have identified the issue and Vinsight is back up and running. You can now log in at app.vinsight.net

Our apologies, one of our servers was experiencing performance issues, which required a restart. The restart took a little longer than expected resulting in the temporary outage you were experiencing.
Feb 10 2021, 13:20 NZST

Investigating - We have detected a large number of Internal Server Errors preventing access to Vinsight
We are investigating this issue now, apologies for any issues this may cause you.
Feb 10 2021, 13:00 NZST

Resolved - Our Australian Support Number is now back online.
Mar 24 2019, 08:00 NZST

Confirmed - Our Australian Support Number is currently out of action due to high congenstion issues in the Australian Network. Customers in Australia can either email support@vinsight.net or you can reach us on our NZ number. +64 9 974 4582
Mar 23 2020, 16:30 NZST

Monitoring - It appears that Spark have resolved their DNS issues. You should be able to switch back to https://app.vinsight.net now, but we will keep https://staging.vinsight.net until at least tomorrow morning just in case.
Oct 23 2019, 14:00 NZST

Progress - Spark have said that their DNS problems should be fixed by the end of the day.
Oct 23 2019, 11:30 NZST

Confirmed - Spark have confirmed to us directly that they are having DNS issues this morning.
Oct 23 2019, 10:30 NZST

Investigating - We are having reports from customers on Spark 4G Broadband, Spark Mobile and Skinny Mobile about DNS lookup errors to app.vinsight.net. We are in touch with Spark about this. In the mean time you can still access Vinsight using the URL https://staging.vinsight.net.
Oct 23 2019, 10:00 NZST

Resolved - Emergency maintenance has finished and Vinsight is back up and running. You can now log in at app.vinsight.net
Oct 15 2019, 15:02 NZST

Maintenance - Vinsight has been placed in emergency maintenance, we should be back up and running in the next 10 minutes.
Oct 15 2019, 15:00 NZST

Resolved - Scheduled maintenance has finished and Vinsight is back up and running. You can now log in at app.vinsight.net
April 17 2019, 06:00 NZST

Scheduled - Vinsight will undergo required scheduled maintenance on Fri May 17, from 05:30 - 06:30 NZST.

Resolved - One of our servers was experiencing intermittant network outages, it has been removed pending a fix.
Vinsight should be working now, as the other servers were not affected.
May 09 2019, 11:20 NZST

Investigating - We have detected a large number of Internal Server Errors happening at intermittent times.
We are investigating this issue now.
May 09 2019, 9:50 NZST

Resolved - This should now be resolved. Please contact support@vinsight.net if you are still running into problems with this.
You may need to reload your browser if you are still having trouble sending emails.
Apr 05 2019, 15:50 NZST

Monitoring - We have fixed the bug and released an update to Vinsight.
You may need to reload your browser if you are still having trouble sending emails.
Apr 05 2019, 13:15 NZST

Identified - We are aware of a bug that can stop Vinsight from sending emails, and replying with an Internal Server Error.
This was due to a failed update this morning. We have reverted Vinsight back to yesterday's version.
You may need to reload your browser before you can send emails again.
Apr 05 2019, 12:00 NZST

Resolved - This should now be resolved. Please contact support@vinsight.net if you are still running into problems with this.
Apr 26 2018, 16:00 NZST

Identified - We are aware of a bug that can stop Vinsight from automatically picking the default Unit Of Measure when entering a new line for a Purchase or Sales Order.
We are hoping to have this resolved by the end of the day.
Apr 26 2018, 10:45 NZST

Update - We have had users reporting large jumps in numbers (up to 1000) for things like Sales Orders and Winery Operations. This is a known side effect of a database server crash. There is nothing to worry about, and your data has not been corrupted.
Apr 26, 08:30 NZST

Resolved - Service has been online for 4 hours and appears stable. You may need to clear your browser's cached data if you are still having problems.
Apr 24, 13:00 NZST

Statement

			

What happened:

Today at approximated 12:00 UTC (23 April 2018) (midnight NZST 24th April) Vinsight went offline.

This was due to hardware infrastructure at one of our data-centres experiencing a failure, and this caused Vinsight to go offline.

Due to the timing of the incident, our initial response was slow.

Once we were aware Vinsight was down, we spent time diagnosing the issue.

Before we brought Vinsight back online we decided to do a full backup image of the affected service to mitigate further risks, and while this meant it took longer to bring Vinsight online, we felt it was a prudent thing to do. 

Once the backups were complete we brought Vinsight back online.

 

What we could improve upon:

We understand that our customers are global and operate in many time-zones around the world and that at certain times of the year, our customers can be working 24 hours a day.

So while we are happy with the amount of time it took to diagnose, backup and re-instate the service, we have identified it took too long to become aware of the issue.

We are working to implement systems to improve our first response times for outages that are outside of our normal business hours.

 

We do have a status page that keeps people up to date if Vinsight is offline for either planned or unplanned maintenance. We discovered that many people did not see this because they were not correctly re-directed to the status page during the outage.

We have identified and implemented a way so that anyone trying to go to any Vinsight page during an outage will be correctly redirected to the status page.

 

 

We understand how disruptive any unplanned outage can be, and appreciate your patience and understanding.

 

 

Regards
Simon Lampen
CEO
			

Apr 24, 13:00 NZST

Monitoring - We have replaced the server that went down. Vinsight should be online now, and we are continuing to monitor the situation.
Apr 24, 09:00 NZST

Update - We have determined that it is an issue at our data centre and are working on bringing the service online. Thank for your understanding.
Apr 24, 07:15 NZST

Identified - A hardware issue has been identified with one of our servers. We are investigating now. Phone support will be unavailable until we have resolved this.
Apr 24, 06:30 NZST